FAQ
Good questions. Plain answers.
Do I have to replace my receptionist?
No. AI can answer first, or answer only the calls your team misses. After-hours-only coverage is another option. We test your forwarding before activation.
Are plans billed by calls or minutes?
AI receptionist plans are billed by AI minutes, not call count. The calculator multiplies monthly calls by average duration. We confirm how connected time, rounding and transfers are measured before launch.
What happens if I use more minutes?
The proposed additional rate is $0.25 per AI minute, subject to final confirmation. Warning levels and spending limits are agreed before activation. No automatic upgrade, cutoff or payment is connected on this website.
Are there setup fees?
Choose a six-month commitment to waive both AI and optional website setup fees. Month-to-month AI setup is $199 for Starter, $299 for Business, $399 for Pro, and $499 for Premium. Website setup is $0 for no website, $497 for Essentials or $997 for Growth. Monthly prices stay the same. Enterprise monthly pricing is custom; six-month setup fees are waived.
What does the six-month commitment mean?
Waived setup fees require a six-month service commitment. Early cancellation is subject to the terms in your signed agreement. Renewal and cancellation terms will be disclosed before signing. Choosing an option on this website is a preference, not payment or a signed service agreement.
Can a human receptionist answer instead?
Human receptionist service is custom quote only and is not currently operational. The AI can be configured to hand off to approved people at your business; this does not include a staffed Whitco human call center.
Can AI book appointments?
Scheduling can be configured with a supported, connected calendar and your approved booking rules. Availability and permissions are verified before live booking.
Can I keep my number?
We review your number, carrier and phone system. Supported forwarding can route full-time, busy, unanswered or after-hours calls to the configured service. Compatibility and carrier charges need confirmation.
Are calls recorded?
Only after recording preferences, required caller notices, consent, access and retention are reviewed and configured. A form checkbox is not permission to record callers. No recording or live telephony is activated here.
What about urgent calls or healthcare?
AI is not an emergency service and does not provide clinical advice. We agree on escalation contacts, backup paths and instructions for emergency services. Healthcare privacy needs and required agreements must be reviewed before use.
Will AI call my customers or send texts?
No outbound calls, texts or emails are activated by this website. Any future customer communications need separate review, account connection and required consent, opt-outs and quiet-hour rules.
Are your other services still available?
Yes—websites, Google Business Profile, local SEO, reviews, CRM, AI chat, follow-up and online booking can be discussed separately. No social media management or paid advertising is included.
Can I pay or log in here?
Not yet. Billing and client login are not connected. The login page is clearly marked as a placeholder, and no payment is taken.